Returns & Cancellation Policy

Product Photography:

We make every effort to ensure that our Products are accurately displayed on the Website. However, photographs on the Website are for illustrative purposes only and information regarding size of the Products are included as a guide only. Variations between the photograph of a Product and the actual Product may occur due to:

• Technical restrictions of color reproduction or photo quality on your computer or mobile device. We cannot guarantee your computer’s monitor or mobile device will accurately display the true color or other specifics related to the Product you are purchasing. We will not be liable for any error or inaccuracy in the photographs or graphical representations of our Products displayed on the Website.
• Our jewelries are handcrafted by artisans using various simple and complicated indigenous techniques which cannot be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.

We will be more than happy to walk through all details of the product including the measurements before you place an order. Please feel free to reach out to us if you have any questions about the products.

Please note that all product sales are final once purchased.

Returns on Damages
 

• We try our best to deliver products in the right conditions by doing proper quality checks.
• In a very rare case, a defect may pass unnoticed. In such a case, please submit an exchange request via the returns portaland include the product pictures, as soon as you receive your order.

Or reach out to us via email at along with photographs of the product highlighting the issue. We will try our best to respond back right away to remedy the situation.

• Customers will be responsible for all the shipping costs for return items.

• For any defective product returns, once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. We will exchange the item if available in stock or issue the refund upon approval.

• We are not responsible for any damages caused to the packaging during transit.

• We have a right to refuse excessive or unreasonable return requests.

Cancellation policy

If for any reason, you wish to cancel the order, after the payment has been captured but before shipping, then kindly reach out to us on and we will take care of cancellation of your order.

For any customized product cancellation, the refunded amount will be 80% of the total invoice amount.